Frequently Asked Questions

We hope we've answered many of your questions. Browse through the topics and click on your question for the answer.

 

If your question isn't listed here, please submit it via the contact form below and we will answer your question as soon as possible.

General

English question

How can I buy tickets?

Can I return tickets?

Do I need to create a (new) account?

What are the benefits of creating an account?

Payment

How can I pay?

How do I get a discount on my ticket?

How does the Concordia Gift Card work?

How does the Concordia punch Card work?

Your Visit

Do I need an entrance ticket?

I'm late! Can I still come in?

I'm being bothered by other visitors, what should I do?

Is it mandatory to print my card or can I also show it on my mobile phone?

Can I bring food and drinks into the hall?

Where can I put my coat?

Arts

Do I need to buy a ticket to see the Visual Arts exhibitions?

Film

What time can I enter?

I missed a film with you, what now?

When will the film programme be online?

What does the Viewing Guide mean?

Are the films subtitled in Dutch?

Cineville

How do I order my Cineville pass?

How does the Cineville pass work?

Can I order for another Cineville pass holder?

What happens if I don't cancel my Cineville ticket?

What is Cineville

PICL

How does PICL work?

How much does PICL cost?

What films are available?

My question isn't listed.